There are several reasons why these error messages appear. In any case, it means that the video can not be loaded in Coach. A few suggestions:

  • The required codec is missing on your computer. In this case, you can also not play the movie in a standard video player. Solution: install the required codec, e.g. through a codec pack such as the K-Lite Codec Pack.
  • A 64-bit codec pack is installed. Coach can not handle 64-bit packages. Solution: replace the codec by a 32-bit version.
  • DirectX or QuickTime is not up to date. Make sure you download and install DirectX (version 9c or higher) and QuickTime (version 7.2 or higher).
  • The QuickTime source filter is not installed. Coach needs this source filter to import movies. Normally it is installed together with Coach. Solution: Make sure the QTSourcePX32.dll file is located in the folder C:\ Program Files\CMA\Coach6\Common. If not, download it here and install it.
  • It is not possible (both inside and outside Coach) to view a QuickTime movie from a network location. Solution: move or copy the movie to a local folder on the computer.

This bug has been fixed in Coach 6.43a. Please update to the latest version of Coach.

If you do a new measurement in Coach 6, the previous result disappears. Although the old result is still visible in the diagram (greyed out), you can not read the graph any more. To ensure that you keep the old results, the column with that data needs to be copied. The option “Column copy” appears when you right click on a chart or table. In the submenu, you must specify which column should be copied. For time-based measurements, the time column does not need to be copied.

This problem occurs during the installation of the Coach 6 client (while unpacking ISScript11.msi). The error “1607: Can not install InstallShield Scripting Runtime.” appears and the installation aborts afterwards. N.B. This problem was seen on a Novell 6.5 SP5 network (ZENworks).

  • Information about possible causes and solutions can be found in this Microsoft support article.
  • Make sure that the account from which Coach was installed (or the group of which the account is a member) has the privilege “Impersonate a Client After Authentication”. Microsoft introduced this privilege in a Service Pack for safety reasons. If this privilege is missing from the policies, MSI installations abort even with administration rights. For additional information, see this Microsoft support article and this InstallShield article.
    Follow these steps to set the permissions:

    1. Log in to the client with administration rights.
    2. Go to the Start Menu, click Run and start “secpol.msc” (Local Security).
    3. In the left window go to Local Policies > User Rights Assignment.
    4. Search for “Impersonate a client after authentication” and double-click the item.
    5. The list should show your current account (most likely “Administrators”). If this is so, you can close the local security settings and proceed with the installation. Otherwise, click ‘Add User or Group’ and proceed with the next steps.
    6. Click on “Advanced” and click “Find” in the dialog “Users or Groups”.
    7. If you cannot find the account, you can always assign the right to “Everyone”.
    8. Close the Security Policy Editor and restart the installation of Coach 6 client.

    You can remove the privilege after the installation is complete. If the above solution does not work, download the following file and unzip it into a temporary folder. Right-click the extracted .msi file and choose Install. Start the client installation Coach 6 again.

This is a generic error message from the Windows installer. There can be many possible causes, usually pointing to a configuration error on the local computer. For more information, see the following Microsoft support article and external link. A web search for “error 1603 during installation” can provide additional information.

Coach 6 (starting from version 6.3) supports both 64-bits and 32-bits Windows platforms. Please update your Coach to the latest version.